Welcome on the on-line services area

FAQ

Conditions for collecting goods


This service is available 24 hours a day and lets you make a request to have shipments collected quickly and automatically.

When the goods collection order is received, it will be sent as soon as possible to the local BRT branch which will activate the collection procedures which include:

  • Collections from the customer's agreed address can be requested before 12:30 for the afternoon of the same day, before 18:00 for the morning of the following day and at any time for subsequent dates.
  • For customers requesting a collection from a different address from the agreed address and for customers without a password to access the on-line services, a request for collection the afternoon of the same day must be made before 11:00.
For special requests please contact the branch.

For collections under item 2. BRT undertakes to contact the sender in advance to confirm:

  • the availability of the goods;
  • the exact quantity and volume of the goods to collect;
  • the address to collect the goods from.
Customers with a password can ask BRT not to contact the sender in advance (answer "NO" to the question "Do you want BRT to contact the sender before collecting the goods?") thereby letting us know that the sender has already been notified.

The service is available for all BRT customers (with a contract) and for customers who want to make a shipment even without a contract. For the latter, there are two methods of shipment and payment:

  • Payment by the sender: on receiving the collection request, the BRT branch will telephone the customer making the request to ask for confirmation of the collection request and will offer a transport price corresponding in cash to the collection job.
  • Payment by the consignee: if the consignee is a BRT customer with a contract, the price of the shipment will be invoiced to him, whereas if the consignee is not a BRT customer the driver will ask the consignee to pay for the shipment in cash when the goods are delivered.
To use this service, it is also necessary to have read and accepted BRT's general terms and conditions of sale.
BRT S.p.A. All rights reserved - Tax Code 04507990150 - Milan Trade Register Nr. 04507990150 - VAT Nr. IT04507990150